Frequently Asked Questions
General Company Questions
Who is Peterson Closet Works?
Peterson Closet Works is the premier closet and wardrobe division of Peterson Cabinet Works specializing in creating custom closets, wardrobe systems, and sophisticated storage solutions throughout Las Vegas and southern Nevada. Our team combines decades of woodworking expertise with specialized knowledge in closet design and luxury storage solutions.
What areas do you serve?
We serve Las Vegas and throughout southern Nevada. Our service area includes Henderson, Summerlin, North Las Vegas, and surrounding communities. Contact us to confirm service availability for your specific location.
What sets Peterson Closet Works apart from other closet companies?
We're not a franchise using prefabricated systems. Every project is custom-designed and built specifically for your space using high quality materials and traditional craftsmanship. Our team brings excellent craftsmanship, responsive communication, and timely project completion to every project. We're known for solving problems other companies walk away from.
Are you licensed and insured?
Yes. We maintain all required licensing and carry comprehensive liability insurance protecting both our team and your property.
Do you work on residential projects only?
While we specialize in residential projects, we also handle select commercial applications. Please contact us to discuss your commercial storage needs.
Design & Consultation Process
How does the design process work?
Step 1: Schedule your free in-home consultation. We visit your home, measure your space, and discuss your needs and vision.
Step 2: We create a custom design using professional cabinet design software and provide detailed 3D renders showing exactly how your finished space will look.
Step 3: Review your design, request any adjustments, and approve the final plan. We discuss materials, finishes, and features.
Step 4: We fabricate your custom components in our workshop using high quality materials.
Step 5: Professional installation transforms your space. Installation time depend on the size and scope of each project.
Is the initial consultation really free?
Yes. We provide complimentary in-home consultations with no obligation. We measure your space, discuss your needs, and provide professional recommendations at no cost.
How long does the design process take?
Most clients receive their initial design within 5-7 business days after the consultation. Complex projects may require additional time. We work efficiently while ensuring every detail is perfect.
Can I see my design before you start building?
Absolutely. We provide detailed 3D renders showing your finished space from multiple angles. You'll see exactly what you're getting before we begin fabrication. We welcome your feedback and make adjustments until you're completely satisfied.
What if I need changes after seeing the initial design?
Design revisions are included in our process. We refine your design until it perfectly matches your vision. Most clients approve their design after 1-2 revision rounds.
Can you match my existing cabinetry or furniture?
Yes. We can coordinate finishes, hardware, and style to complement your existing décor. Bring photos or samples to your consultation for the best color matching.
Do you provide design services only, or must I use your installation?
We provide complete design-build services. Our designs are created specifically for our fabrication and installation methods, ensuring the quality and fit we guarantee.
Materials & Quality
What materials do you use?
We work with premium hardwoods, high-quality laminates, durable melamine, and specialty materials appropriate for each application. Material selection depends on your project type, aesthetic preferences, and budget. We discuss all options during your consultation.
Are your materials high quality?
Yes. We use only high quality materials selected for durability, beauty, and appropriate performance. We never compromise on material quality because your investment deserves to last decades.
Do you use solid wood or particle board?
This depends on the application and your preferences. We offer solid hardwood, plywood, and high-quality melamine options. Each material has appropriate uses, and we guide you to the best choice for your specific project and budget.
What wood species are available?
Common options include maple, oak, cherry, walnut, and various exotic woods. Availability varies, and we discuss current options during your design consultation.
What finish options do you offer?
We offer stained finishes in various colors, painted finishes in any color, natural finishes, and specialty finishes including glazes and distressing. Laminate options provide virtually unlimited color and texture choices.
How do you ensure quality?
Every component is precision-crafted in our workshop by skilled artisans. We inspect each piece before installation. Our excellent craftsmanship comes from decades of experience, attention to detail, and pride in our work.
Installation & Timeline
How long does a typical project take from start to finish?
Timeline varies by project scope:
- Simple closet installations: 3-4 weeks from design approval to completion
- Standard projects (custom closets, pantry organization, garage storage): 4-5 weeks
- Large-scale renovations: 8-12 weeks
We provide specific timelines during your consultation based on your project details.
Will I need to be home during installation?
Someone should be home to provide access and answer any questions that arise. You don't need to be present the entire time, but availability is helpful.
How much disruption should I expect?
We work efficiently and maintain cleanliness throughout installation. Most clients continue their normal routines during our work. We protect flooring, contain dust, and clean thoroughly each day.
Can I use my space during the project?
This depends on the project. Closet installations typically require the space be cleared and unavailable during work. Garage storage projects may allow partial vehicle parking. We discuss specific impacts during your consultation.
What if my project takes longer than estimated?
We commit to timely project completion and rarely exceed estimated timelines. If unforeseen circumstances arise, we communicate immediately and work to minimize any delays.
Do you work weekends or evenings?
Our standard installation schedule is weekdays during business hours. Weekend or evening work may be available for an additional fee. Discuss scheduling needs during your consultation.
Pricing & Payment
How much do your projects cost?
Pricing varies significantly based on size, complexity, materials, and features. Projects range from a few thousand dollars for simple closet systems to $50,000+ for elaborate wine cellars or extensive whole-home solutions. We provide detailed estimates after measuring your space and understanding your needs.
Do you provide free estimates?
Yes. After your complimentary in-home consultation, we provide a detailed written estimate at no charge and with no obligation.
What's included in your pricing?
Our pricing includes design services, all materials, fabrication, professional installation, hardware, and finishing. We provide itemized estimates so you understand exactly what you're receiving.
What payment methods do you accept?
We accept checks, credit cards, and bank transfers. Payment terms are outlined in your project contract.
When is payment due?
Typical payment structure includes a deposit at contract signing, a payment when materials are ordered, and final payment upon project completion. Specific terms are detailed in your contract.
Can I get a discount for multiple projects?
We're happy to discuss pricing for multiple rooms or comprehensive whole-home projects. Bundling projects often provides cost efficiencies we can pass to you.
What if I need to change my project after signing the contract?
Changes are possible before fabrication begins. Depending on the modification, there may be design revision fees or material cost adjustments. We discuss all implications before proceeding with changes.
Service-Specific Questions
Can you really fix problems with cabinets not fitting and incorrect measurements?
Yes. Precision measurement is foundational to our process. We measure multiple times, verify dimensions, and create components specifically for your exact space. Proper fit is guaranteed.
Do all your designs include closet lighting?
We recommend closet lighting for most projects and include it in many designs. Lighting is optional, and we discuss options during your design consultation.
Can you create closet systems for very small spaces?
Absolutely. Small spaces are our specialty. Smart design maximizes efficiency even in compact closets. We've created beautiful, functional storage in spaces others claimed were hopeless.
What's the difference between custom closets and modular closets?
Custom closets are built specifically for your exact space and needs. Modular closets use pre-sized components configured to fit your space. We specialize in true custom design but can work with modular systems if you prefer.
Can you build walk-in closets where none exist?
If you have available space, we can help design a walk-in closet conversion. This typically involves coordination with contractors for framing and finishing. We focus on the storage components while partnering with trusted trades for structural work.
Do you install sliding closet doors?
Yes. We design and install beautiful sliding doors as part of comprehensive closet projects. Materials include wood, glass, mirrors, and specialty finishes.
Can you create pantry organization systems that fit odd spaces?
Yes. Awkward pantry spaces are perfect candidates for custom solutions. We design around obstacles, odd angles, and challenging dimensions others avoid.
Do you build garage storage that handles really heavy items?
Absolutely. Our garage storage systems are engineered for heavy loads. Shelving and cabinets are rated appropriately and installed securely for tools, equipment, and bulk storage.
Can you design home office built-ins with technology integration?
Absolutely. We design desk systems and office cabinetry with cable management, charging stations, equipment storage, and ergonomic features. Technology integration is planned from the beginning.
Do you create kids' closet systems that grow with children?
Yes. Adjustable shelves, movable rods, and flexible components allow systems to evolve from nursery to teen years without replacement.
Maintenance & Warranty
What warranty do you provide?
We stand behind our work with comprehensive warranties covering materials and workmanship. Specific warranty terms are outlined in your project contract. We're committed to your long-term satisfaction.
How do I clean and maintain my new closet system?
Most systems require only periodic dusting and occasional cleaning with mild soap and water. We provide specific care instructions for your materials and finishes at installation completion.
What if something breaks or needs adjustment after installation?
Contact us immediately. We address any issues promptly. Manufacturing defects and installation concerns are covered under warranty. Normal wear items and damage from misuse may incur service charges.
Do adjustable shelves really stay in place?
Yes. Quality shelf supports hold firmly while allowing easy adjustment when needed. We use commercial-grade hardware, not flimsy home center products.
Can you add to my system later?
Often yes, depending on the original design and available space. We keep records of your project specifications, making future additions easier.
What if I move? Can my closet system be relocated?
Custom closets and built-ins are typically permanent installations designed for specific spaces. While theoretically possible to relocate components, it's rarely practical or cost-effective. However, your investment adds value to your home for the next owner.
Working with Peterson Closet Works
How do I get started?
Call us or submit a consultation request through our website. We'll schedule your complimentary in-home consultation at a time convenient for you.
What should I do before my consultation?
Think about your storage challenges, gather inspiration photos if you have them, and clear access to the spaces you want to discuss. Don't worry about cleaning out your existing closets. We need to see your actual storage to design effectively.
Should I empty my closet before installation?
Yes. Spaces must be completely cleared before installation begins. We provide a timeline so you can plan accordingly.
Do I need to prepare my space in any other way?
We handle most preparation. For garage storage, remove vehicles and clear the work area. For home office built-ins, remove furniture from the installation zone. We provide specific preparation instructions before installation.
What happens if I'm not satisfied with the finished project?
Your satisfaction is our priority. We conduct a final walkthrough and address any concerns immediately. Our commitment to outstanding customer service means we don't consider a project complete until you're delighted.
Can I see examples of your previous work?
Yes. We're proud to show examples of completed projects. Ask during your consultation to see relevant work samples.
Do you have references from past clients?
Yes. We're happy to provide references from clients with projects similar to yours. Our reputation is built on satisfied customers who become our best advocates.
How do I provide feedback about my experience?
We welcome your feedback throughout the process and after completion. Online reviews help others discover us, and we appreciate clients sharing their experiences.
What if I have a problem or concern during my project?
Contact us immediately. Open communication solves problems quickly. We're responsive to calls, emails, and texts throughout your project.
Can I make changes during installation?
stopping work, ordering new materials, and adjusting timelines and costs. We discuss any field changes before proceeding.
Peterson Closet Works
Still Have Questions?
Choosing the right custom storage partner matters.
Contact Peterson Closet Works today to schedule your complimentary consultation. From custom closets to wine cellars and walk-in humidors, we build solutions with craftsmanship you’ll be proud to show off.
Call now to get started.